Privacy Policy

We may collect personal information when you contact us, including:

• your name and contact details;
• your organisation and role, where you provide them;
• the subject and contents of your enquiry; and
• correspondence and records relating to our work with you.

Please do not include sensitive personal information in the enquiry form unless it is necessary for us to understand your request.

We use personal information to:

• respond to enquiries and arrange conversations;
• provide, manage and improve our professional services;
• maintain business and financial records; and
• meet legal, regulatory and professional obligations.

We normally rely on our legitimate interests in responding to enquiries and running our consultancy, steps requested before entering a contract, performance of a contract, or compliance with a legal obligation. We do not use enquiry details for unrelated marketing without an appropriate lawful basis.

We use Vercel Web Analytics to understand overall website usage, such as page views, referrers, approximate location, browser and device type. Vercel provides this as aggregated analytics and does not use cookies to identify visitors across websites or over time.

This website does not currently use advertising or analytics cookies. If that changes, we will update this policy and provide any consent controls required by law.

We do not sell personal information. We may share it only where necessary with trusted providers supporting our website, email and business operations; professional advisers; or public authorities where required by law.

Some providers may process information outside the UK. Where this occurs, we require an appropriate legal transfer mechanism and safeguards for the information.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. We consider the nature of the enquiry or client relationship and any legal, accounting, contractual or professional record-keeping requirements, then securely delete or anonymise information when it is no longer required.

Depending on the circumstances, you may have rights to request access to, correction or deletion of your personal information; restrict or object to its use; or receive a portable copy. Where processing is based on consent, you may withdraw that consent at any time.

You have the right to object to processing based on legitimate interests. To exercise a right, email us using the details below. We may need to verify your identity before acting on a request.

Sterren Consulting is responsible for the personal information described in this policy. Contact us at stephen@sterrenconsulting.com if you have a question or concern about how your information is used.

You can also complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concern first.